oneplan pet insurance

Imagine a pet insurer that pays you before you see the vet AND lets you go to any vet of your choice? Imagine no more.


Jade Poole from I write words

a pet insurer that pays you before you see the vet

Forget everything you know about insurance and claiming, this insurer takes away the hassle of insurance and makes your life just a little easier.

When it comes to finding a good pet insurance provider, there are a few things that most pet owners will look for, the most common of which is affordability, followed by how much cover they get for the cost of their monthly premium and of course, how simple the claims process might be.

The latter of which might not seem top of mind when making the final decision of choosing an insurer, but the issue might arise when you are nearing day 21 after paying for a vet bill out of your own pocket and your insurer feels as though they disappeared from the face of the earth.

Not to mention, the moment you find out your beloved vet (the only one your precious Whiskers seems somewhat comfortable around) is not covered under your new insurer's network of vets. Meaning now not only do you have to find a new vet, but you are still awaiting a refund for the thousand rand vet visit you just paid for.

This is not the case with this insurer…

Oneplan Pet Insurance

The first thing to know about Oneplan, and something this insurer makes very clear, is that they get that life is complicated, which is why they do everything in their power to make sure their insurance is simple, hassle-free and driven by high standards of quality.

The legal lingo, eliminated

In their effort to make your life easier, their website provides a clear outline of their plans, the limits for each plan, add-on products available and any other information you need at a glance.

Then, if you need to dig a little deeper, a simple breakdown of each plan can be downloaded in a brochure format. And if you want a little more, then you can download a simplified version of their policy wording document.

Here, you won’t find any complicated legal lingo, big terms most people (including myself) would struggle to understand or any fluff for that matter.

This insurer gets straight to the point, meaning you know exactly what you are covered for and what you are not. What this basically means is that without having to sit on the phone with a call centre agent for 45 minutes at one time, you have access to all the information you need at your fingertips.

Simple online quotes and sign up

If you like what you read, then you can get a quote online, within minutes!

But before I get ahead of myself, let’s get into the reason why you are reading this article, the fact that with Oneplan Pet Insurance, you receive money in your pocket before you see the vet!

Vet visit claims: money in your pocket before the appointment

Alright, so this information makes me, a lover of all things insurance and pets, pretty excited.

If you have chosen a pet insurance policy with Oneplan that includes cover for vet visits and routine care, then before you visit the vet, you will receive the funds for your claim the moment you book the appointment. And here’s how...

It’s called a Onecard

The moment you purchase a Oneplan Pet Insurance policy, you will be sent your very own Onecard.

This is basically a unique transactional card that functions the same way as a debit card.

With this, you can pre-load funds for vet visits and routine care claims (clearly outlined in your policy schedule) using the smart Oneplan App. This app does exactly what an app needs to - make your life easier.

The process of claiming is simple:

  1. Login into the Oneplan App
  2. Load your claim (found under “My Claims” section)
  3. The claims team will assess your claim and load money onto your Onecard according to the limits of your chosen plan
  4. You can then use your Onecard to swipe at the vet’s office to pay for the appointment

And voila! Your vet visit or routine care appointment is covered!

Now let’s get into the next exciting bit of information…

No network of vets to choose from

Now, most insurers will restrict you to a specified network of vets they will cover. If you choose to go to a vet outside of this network, your claim is likely to be rejected.

Oneplan looked at this way of doing things and basically laughed in the face of it. Life is too short to spend hours finding a vet your pet loves only to be told you now have to find a different vet the moment you purchase a pet insurance plan. And here’s the thing, when you purchase a pet insurance policy, you are making a financially smart choice and ensuring your pet receives the expert medical care they deserve when they need it most. And in making this decision, you should at least be rewarded with the CHOICE to go to a vet of your choosing, right?

Well, that’s how Oneplan thinks.

Which means that with Oneplan, you can go to ANY vet of your choice, as long as this person is registered with the SA Veterinary Council and not your cousin who has a passion for animals yet they are lacking in the correct qualifications to actually treat animals in need.

So, if you’re looking for an insurer who prioritises not only the needs of your pet but yours too, then I would suggest you give Oneplan a call. Or better yet, why not check out their range of plans and dabble with an online quote? Trust me, you won’t be wasting anyone’s time in doing this. Plus, it only takes a few minutes. Trust me, I tried it out for myself and even timed it. This insurer doesn’t beat around the bush and they don’t believe in wasting anybody’s time.

Until next time,

The Pet Insurance Team

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